Refund Policy
At Wise Trade Global, we aim to connect suppliers and buyers effectively. This policy outlines refund eligibility and request processes.
1. Eligibility for Refunds
Refunds are available for:
– Technical issues preventing transaction completion.
– Duplicate payments due to system errors
– Cancellations within the allowed period.
2. Non-Refundable Services
We do not refund:
– Technical issues preventing transaction completion.
– Duplicate payments due to system errors
– Custom or bespoke solutions.
3. Requesting a Refund
To request a refund:
– Contact our support at contact@wisetradeglobal.com or +1 ( 512 ) 576-6682 within three days.
– Include the order reference, payment receipt, and issue description.
4. Refund Process
After receiving a request:
– We will review it within three business days.
– Approved refunds will be processed within 15 business days to the original payment method. The amount will be credited to your account as per your Bank’s processing time.
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